CASB

Use this guide to troubleshoot common issues with Cloud Access Security Broker (CASB).

Security findings

Findings not appearing

If you do not see findings for an integrated application:

• Wait for scan: Initial scans can take up to 24 hours depending on the size of the application.
• Permissions: Ensure the account used to integrate the application has the necessary administrative permissions.
• Enabled status: Verify that the integration is enabled in the Zero Trust dashboard.

False positives

If CASB flags a configuration that is intended for your organization:

1. Go to CASB > Findings.
2. Select the finding and choose Dismiss.
3. Provide a reason for dismissal to help refine future scans.

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More CASB resources

For more information, refer to the full CASB documentation.

CASB troubleshooting ❯