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Troubleshooting and FAQ

This section addresses the most common issues you may come across when setting up or using Cloudflare for Teams.

AccessGatewayWARP clientArgo TunnelBrowser IsolationSelf diagnostics

Self diagnostics

If your users are experiencing issues connecting to Cloudflare for Teams, they can visit the Teams help page or their Account page to quickly isolate the problem.

  • The Teams help page returns information on the status of your connection to Gateway.
  • The Account page gives an overview of a user's personal information and authentication methods.

Teams help page

The Teams help page at https://help.teams.cloudflare.com/ is a quick way to check whether Gateway is successfully protecting your network. It also allows your users to further investigate network issues.

This page shows:

  • An overview of Connectivity details
  • Debug information
  • An overview of the content categories and security risks that are being blocked

Help page

Account page

The Account page in the App Launcher allows your end users to self-diagnose any issues they may encounter when accessing applications behind Teams. In the Account page, they can check their account information and their authentication methods.

To reach the Account page:

  1. Navigate to the App Launcher.
  2. Click on the User icon in the top right corner.
  3. In the drop-down menu, click on Account.

The Account page includes:

  • Details on the end user’s account and authentication methods
  • A Diagnostics card with a code snippet users can share with a Teams administrator to help with troubleshooting.

Access page