The ServiceNow integration detects a variety of data loss prevention, account misconfiguration, and user security risks in an integrated ServiceNow instance that could leave you and your organization vulnerable.
For the ServiceNow integration to function, Cloudflare CASB requires the following permissions:
Identify security risks related to the ServiceNow instance itself.
|ServiceNow Production Instance with exposed admin credentials||Critical|
|ServiceNow Production Instance with exposed database user credentials||High|
|ServiceNow Instance with exposed admin credentials||High|
|ServiceNow Instance with exposed database user credentials||Medium|
Flag user-related security risks and misconfigurations.
|ServiceNow user with pending password reset||High|
|ServiceNow user with 3+ failed login attempts||Medium|
|ServiceNow user with locked account||Low|
|ServiceNow user without MFA enabled||Low|
|ServiceNow user with no assigned roles||Low|
|ServiceNow user inactive||Low|
|ServiceNow user without recent activity||Low|
Identify issues related to ServiceNow incidents.
|ServiceNow incident with no assigned user and High Priority||High|
|ServiceNow incident with no assigned user||Medium|
Highlight potential misconfigurations in ServiceNow knowledge articles.
|ServiceNow knowledge article without expiration date||Low|
|ServiceNow knowledge article without any roles||Low|
|ServiceNow knowledge article with flagged status||Low|
Integration and access
Detect issues related to ServiceNow integrations and access controls.
|ServiceNow Internal Integration user||Low|
|ServiceNow Web Service Access only user||Low|