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  1. Products
  2. DNS
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  4. Troubleshooting
  5. Cannot add domain

Cannot add domain

If you encounter issues adding a domain to Cloudflare, follow these troubleshooting steps.

​​ Step 1 - Disable DNSSEC

Cloudflare cannot provide authoritative DNS resolution for a domain — a full setup domain — when DNSSEC is enabled at your domain registrar.

If you do not disable DNSSEC before changing your nameservers, you might experience the following issues:

  • DNS does not resolve after switching to Cloudflare’s nameservers.
  • DNS query response status is SERVFAIL.
  • The domain remains in a Pending status.

If you experience these issues, refer to Configuring DNSSEC and Troubleshooting DNSSEC.

​​ Step 2 - Register the domain

If the issue is with your registrar, you may receive the following error messages:

  • exampledomain.com is not a registered domain (Code: 1049)
  • We were unable to identify bad.psl-example as a registered domain. Please ensure you are providing the root domain and not any subdomains (e.g., example.com, not subdomain.example.com) (Code: 1099)
  • Failed to lookup registrar and hosting information of exampledomain.com at this time. Please contact Cloudflare Support or try again later. (Code: 1110)

If you receive these error messages, make sure that:

​​ Step 3 - Resolve DNS for apex domain

Before a domain can be added to Cloudflare, the domain must return NS records for valid, working nameservers. NS records can be checked via third-party online tools such as  https://www.whatsmydns.net or via a command-line terminal using a dig command:

$ dig +short ns cloudflare.com


ns3.cloudflare.com.
ns4.cloudflare.com.
ns5.cloudflare.com.
ns6.cloudflare.com.
ns7.cloudflare.com.

Additionally, the domain must return a valid SOA record when queried. SOA records can be checked via third-party online tools such as  https://www.whatsmydns.net or via a command-line terminal:

$ dig +short soa cloudflare.com


ns3.cloudflare.com. dns.cloudflare.com. 2029202248 10000 2400 604800 300

​​ Step 4 - Check if the domain is restricted at Cloudflare

If Cloudflare has temporary or permanent restrictions on a domain, you will receive the following errors:

  • Error 1105
    • Message: Error with Cloudflare request: [1105] This zone is temporarily restricted and cannot be added to Cloudflare at this time, please contact Cloudflare Support.
    • Cause: We have seen too many attempts to add a domain to Cloudflare
    • Resolution: Wait 3 hours before attempting to re-add the domain to Cloudflare. Support cannot speed up this process.
  • _Error 1093 or 1116
    • Message: This zone cannot be added to Cloudflare at this time, please contact Cloudflare Support. (Code: 1093)
    • Cause: You may have entered a subdomain (www.example.com) instead of the apex domain (also known as “root domain”, e.g. example.com).
    • Resolution: Verify that you are entering the apex domain. If you are and still experience issues, contact Cloudflare Support.
  • _Error 1097
    • Message: This web property cannot be added to Cloudflare at this time. If you are an Enterprise customer, contact your Customer Success Manager. Otherwise, email [email protected] with a detailed explanation of your association with this zone. (Code: 1097)
    • Resolution: Contact [email protected] with a detailed explanation of your association with this zone.
  • Error: Cannot be found OR is not a registered domain (code: 1049)
    • This can happen if the domain has not been registered yet. Some domains, like .gov domains, have special requirements that require the domain be added first.
    • Resolution: Please contact Cloudflare Support if you require assistance adding a .gov and/or other domains that require manual registration.