The purpose of support content is to provide guidance for solving specific problems with Cloudflare.
Guiding, straightforward, solution-oriented
Use the metadata tag for the Content Type you create within the Support tile.
The structure of a page within the support tile will depend on the purpose that content serves.
The general guidance is that anything related to a specific product (DNS, Security Center) or platform (Cloudflare One) belongs in a tile. Anything that is specific to interacting with Cloudflare support or details niche troubleshooting steps belongs in the tile.
Support content should not duplicate content that already exists in a product tile.
|Support content examples
|Product content examples
|How to interact with Cloudflare support
|Product documentation - feature information, functionality, configuration, known limitations
|Niche troubleshooting information (multiple product configurations affecting each other)
|Troubleshooting a specific product or platform
|Third-party integrations and partnerships that are not specific to a product (like WordPress)
|Product-specific integration guides
|Runtime errors when integrating with external products
|Runtime errors specific to a product
|How Cloudflare charges for specific things (rates, usage)
|Process documentation for how to set up billing information, etc. - no pricing content
Migrating content from /support/ to other areas of dev docs
When you migrate content from the Support tile to other, relevant product areas:
- Move over the English version of the page to your desired location.
- Make edits to bring the content into alignment with our style guide.