Escalation contacts
Whenever Email Security (formerly Area 1) finds an exceptional phishing threat or Email Service irregularity behavior (compromised email servers at a partner or vendor, wire fraud tactics, and more), we try to reach out to our customers.
There are four types of contacts available to configure, each with a priority type:
- SOC Contact: P1 priority.
- Triage Analyst: P2 priority.
- In-Depth Analyst: P3 priority.
- Executive Contact: P4 priority.
Email Security will start by reaching out to P1-level contacts. If they do not respond, we will then try reaching out to the other contacts down the list until we receive a reply from one of these groups.
You can enable these special notifications through an opt-in process:
- Log in to the Email Security (formerly Area 1) dashboard ↗.
- Go to Settings (the gear icon).
- Go to Subscriptions > Escalation Contacts.
- Select Add Contact.
- Fill out the form.
- Select Save.