Remove custom hostnames
As a SaaS provider, your customers may decide to no longer participate in your service offering. If that happens, you need to stop routing traffic through those custom hostnames.
Domains using Cloudflare
If your customer’s domain is also using Cloudflare, they can stop routing their traffic through your custom hostname by updating their Cloudflare DNS.
- The domain’s traffic will not route through your custom hostname.
- The custom hostname will enter into a Moved state.
If the custom hostname is in a Moved state for seven days, it will transition into a Deleted state.
Domains not using Cloudflare
If your customer’s domain is not using Cloudflare, you must remove a customer’s custom hostname from your zone if they decide to churn.
This is especially important if your end customers are using Cloudflare because if the custom hostname changes the DNS target to point away from your SaaS zone, the custom hostname will continue to route to your service. This is a result of the .
For end customers
This also means that you need to keep DNS records pointing to your SaaS provider for as long as you are a customer. Otherwise, you could accidentally remove your domain from their services.