FAQ
Below you will find answers to our most commonly asked questions. If you cannot find the answer you are looking for, refer to the community page ↗ or Discord channel ↗ to explore additional resources.
If you're looking for information regarding Zaraz Pricing, see the Zaraz Pricing page.
If you are experiencing issues with Zaraz, there could be multiple reasons behind it. First, it's important to verify that the Zaraz script is loading properly on your website.
To check if the script is loading correctly, follow these steps:
- Open your website in a web browser.
- Open your browser's Developer Tools.
- In the Console, type
zaraz. - If you see an error message saying
zaraz is not defined, it means that Zaraz failed to load.
If Zaraz is not loading, please verify the following:
- The domain running Zaraz is proxied by Cloudflare.
- Auto Injection is enabled in your Zaraz Settings.
- Your website's HTML is valid and includes
<head>and</head>tags. - You have at least one enabled tool configured in Zaraz.
Zaraz is loading tools server-side, which means code running in the browser will not be able to see it. Running tools server-side is better for your website performance and privacy, but it also means you cannot use normal browser extensions to debug your Zaraz tools.
Yes. You can use the metrics in Zaraz Monitoring and Debug Mode to help you find where in the workflow the problem occurred.
We recommend disabling Rocket Loader when using Zaraz. While Zaraz can be used together with Rocket Loader, there's usually no need to use both. Rocket Loader can sometimes delay data from reaching Zaraz, causing issues.
Yes. To learn more about how Zaraz works to be compatible with CSP configurations, refer to the Cloudflare Zaraz supports CSP ↗ blog post.
Cloudflare Zaraz does not remove other third-party scripts from the page. Zaraz can be auto-injected or not, depending on your configuration, but if you have existing scripts that you intend to load with Zaraz, you should remove them.
Yes. Refer to Page Shield for more information related to this product.
To prevent Zaraz from loading on specific pages, refer to Load Zaraz selectively.
Resetting your Zaraz configuration will erase all of your configuration settings, including any tools, triggers, and variables you've set up. This action will disable Zaraz immediately. If you want to start over with a clean slate, you can always reset your configuration.
- Log in to the Cloudflare dashboard ↗, and select your account and domain.
- Go to Zaraz > Settings > Advanced.
- Click "Reset" and follow the instructions.
E-commerce tracking needs to be enabled in the Zaraz Settings page before you can start using the E-commerce Web API.
Zaraz comes with built-in Single Page Application (SPA) support that automatically sends pageview events when navigating through the pages of your SPA. However, if you have advanced use cases, you might want to build your own system to trigger pageviews. In such cases, you can use the internal SPA pageview event by calling zaraz.spaPageview().
You probably have enabled Hide Originating IP Address in the Settings option for Google Analytics 4. This tells Zaraz to not send the IP address to Google. To have access to demographics data and anonymize your visitor's IP, you should use Anonymize Originating IP Address instead.
I see two ways of anonymizing IP address information on the third-party tool Google Analytics: one in Privacy, and one in Additional fields. Which is the correct one?
There is not a correct option, as the two options available in Google Analytics (GA) do different things.
The "Hide Originating IP Address" option in Tool Settings prevents Zaraz from sending the IP address from a visitor to Google. This means that GA treats Zaraz's Worker's IP address as the visitor's IP address. This is often close in terms of location, but it might not be.
With the Anonymize Originating IP Address available in the Add field option, Cloudflare sends the visitor's IP address to Google as is, and passes the 'aip' parameter to GA. This asks GA to anonymize the data.
If I set up Event Reporting (enhanced measurements) for Google Analytics, why does Zaraz only report Page View, Session Start, and First Visit?
This is not a bug. Zaraz does not offer all the automatic events the normal GA4 JavaScript snippets offer out of the box. You will need to build triggers and actions to capture those events. Refer to Get started to learn more about how Zaraz works.
Yes. Refer to Additional fields to learn how to send additional data to tools.
In your Google Analytics 4 action, select Add field > Add custom field... and enter a field name that starts with up. — for example, up.name. This will make Zaraz send the field as a User Property and not as an Event Property.
Zaraz has built-in support for Google Consent Mode v2. Learn more on how to use it in Google Consent Mode page.
It can take between 15 minutes to several hours for data to appear on Facebook's interface, due the way Facebook Pixel works. You can also use debug mode to confirm that data is being properly sent from your Zaraz account.
Conversion ID and Conversion Label are usually provided by Google Ads as a "gtag script". Here's an example for a $1 USD conversion:
gtag("event", "conversion", { send_to: "AW-123456789/AbC-D_efG-h12_34-567", value: 1.0, currency: "USD",});The Conversion ID is the first part of send_to parameter, without the AW-. In the above example it would be 123456789. The Conversion Label is the second part of the send_to parameter, therefore AbC-D_efG-h12_34-567 in the above example. When setting up your Google Ads conversions through Zaraz, take the information from the original scripts you were asked to implement.
You can load Google Tag Manager using Zaraz, but it is not recommended. Tools configured inside Google Tag Manager cannot be optimized by Zaraz, and cannot be restricted by the Zaraz privacy controls. In addition, Google Tag Manager could slow down your website because it requires additional JavaScript, and its rules are evaluated client-side. If you are currently using Google Tag Manager, we recommend replacing it with Zaraz by configuring your tags directly as Zaraz tools.
Adding a tool to your website via a native Zaraz integration is always better than using an HTML snippet. HTML snippets usually depends on additional client-side requests, and require client-side code execution, which can slow down your website. They are often a security risk, as they can be hacked. Moreover, it can be very difficult to control their affect on the privacy of your visitors. Tools included in the Zaraz library are not suffering from these issues - they are fast, executed at the edge, and be controlled and restricted because they are sandboxed.
If you have enabled "Single Page Application support" in Zaraz Settings, your Custom HTML code may be unnecessarily injected every time a new SPA page is loaded. This can result in duplicates. To avoid this, go to your Custom HTML action and select the "Add Field" option. Then, add the "Ignore SPA" field and enable the toggle switch. Doing so will prevent your code from firing on every SPA pageview and ensure that it is injected only once.
The Zaraz engineering team is adding support to new tools all the time. You can also refer to the community space ↗ to ask for new integrations.
If you proxy your domain through Cloudflare, you do not need to add any code to your website. By default, Zaraz includes an automated Pageview trigger. Some tools, like Google Analytics, automatically add a Pageview action that uses this trigger. With other tools, you will need to add it manually. Refer to Get started for more information.
The Zaraz team is working with third-party vendors to build their own Zaraz integrations using the Zaraz SDK. To request a new tool integration, or to collaborate on our SDK, contact us at zaraz@cloudflare.com.
In such a case, you can change the cookie name in the Consent cookie name field in the Zaraz Consent configuration. This will cause the consent modal to reappear for all users. Make sure to use a cookie name that has not been used for Zaraz on your site.