If you are experiencing difficulties with your Magic WAN Connector, refer to the following tips to troubleshoot what might be happening.
I have set up a site, but my Connector is not working
I have tried to activate Magic WAN Connector, but it is still not working
Check if your Magic WAN Connector is connected to the Internet via a port that can serve DHCP. This is required the first time a Connector boots up so that it can reach the Cloudflare global network and download the required configurations that you set up in the Site configuration step. Refer to for more details.
I can access Magic WAN Connector’s health checks, but there is no traffic
If you have a firewall deployed upstream of the Magic WAN Connector, make sure you review your . You might need to configure your firewall to allow traffic in specific ports for the Connector to work properly.
Devices I have behind Connector cannot connect to the Internet
If you have other routing appliances behind Magic WAN Connector, make sure you create policy-based routing policies to send traffic from your devices through Connector, instead of these other routing devices.