Troubleshoot

Use these guides to diagnose billing errors, payment failures, invoice discrepancies, and subscription changes.

Billing error reference

Look up common billing error messages and find the right fix.

Troubleshoot invoices

Resolve missing company details, billing contact changes, and invoice amount differences.

Resolve a payment failure

Fix declined cards, failed 3D Secure authentication, and failed renewal payments.

Resolve the zone cannot be upgraded error

Fix upgrade errors caused by unpaid balances on an account or domain.

Resolve "you cannot modify this subscription"

Understand what to do when a subscription is already scheduled for cancellation.

Resolve "cannot remove payment method"

Remove a payment method after active subscriptions, pending charges, or Registrar renewals are cleared.