Pay an outstanding balance

If automatic payment retries fail and you do not pay manually, your account accrues an overdue balance. While the balance is unpaid, you cannot purchase products, upgrade subscriptions, or update your billing profile. Attempts to do so return an error:

"You cannot add or modify subscriptions or services until the outstanding balance is paid."

To pay, select Pay Now from the Billing page in the Cloudflare dashboard. You can pay the entire balance in one transaction or pay individual invoices separately.

Understand why you have an outstanding balance

When an outstanding balance is due, a new invoice will be created in your account for that amount. When you view that new invoice, it will show the original invoice number that the outstanding balance relates to. You can look up this original invoice to understand which product(s) were not fully paid for.

In the Cloudflare dashboard, go to the Billing page.
Go to Billing
Select Invoices and documents.
Select the most recent invoice - the amount shown should match your outstanding balance
On the invoice PDF, look for the section below the Pay Online link: Invoice that pays the following outstanding balance: and note the invoice number
Go back to the Invoices and documents section and click to view the invoice number