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Pay an outstanding balance

If automatic payment retries fail and you do not pay manually, your account accrues an overdue balance. While the balance is unpaid, you cannot purchase products, upgrade subscriptions, or update your billing profile. Attempts to do so return an error:

"You cannot add or modify subscriptions or services until the outstanding balance is paid."

To pay, select Pay Now from the Billing page in the Cloudflare dashboard. You can pay the entire balance in one transaction or pay individual invoices separately.

Understand why you have an outstanding balance

When an outstanding balance is due, a new invoice is created in your account for that amount. The new invoice shows the original invoice number that the outstanding balance relates to. You can look up this original invoice to identify which products were not fully paid for.

  1. In the Cloudflare dashboard, go to the Billing page.

    Go to Billing

  2. Select Invoices and documents.

  3. Select the most recent invoice. The amount shown should match your outstanding balance.

  4. In the invoice PDF, find Invoice that pays the following outstanding balance: and note the invoice number.

  5. Return to Invoices and documents and select the original invoice number.

Pay an outstanding balance

To pay the total outstanding balance:

  1. In the Cloudflare dashboard, go to the Billing page.

    Go to Billing

  2. Go to the Pay overdue balances section.

  3. Select Pay now next to the balance you want to pay.

You will be redirected to our payment system to proceed.

Manually pay invoices

If an automatic subscription renewal payment fails, Cloudflare automatically retries the payment using your default payment method five times over five days. During this period, you can log in to the dashboard and attempt to manually pay the invoices.

  1. In the Cloudflare dashboard, go to the Billing page.

    Go to Billing

  2. Select Invoices and documents.

  3. Select Pay now next to the invoice you want to pay.

You will be redirected to our payment system to proceed.