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Waiting Room
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Best practices for waiting rooms

Follow these best practices to avoid potential issues and improve the visitor experience.

Total active users

When specifying the Total active users in your configuration settings, set the value to 75% of your origin's traffic capacity.

Page path

When setting the waiting room Path in your configuration settings, pay attention to potential subpaths. Waiting rooms are enabled on all subpaths, meaning you might be sending more traffic to your waiting room than anticipated.

Additionally, if you have multiple waiting rooms, the waiting room with the most specific subpath takes precedence.

Update during active queueing

Waiting room template

If you want to provide your users with updated information or expectations when they are queueing, Cloudflare recommends that you update your waiting room template. All changes will be visible to your users in close to real time.

Configuration settings

When users are actively queueing, only make changes to your configuration settings when necessary. These changes may impact the estimated wait time shown to end users, which might lead to user confusion.

Queueing method

Though you can change your queueing method, it may affect users if your waiting room is actively queueing:

  • From FIFO to Random: Users will no longer be ordered based on their cookie timestamp, which may affect the displayed wait time.
  • From Random to FIFO: Users will be ordered based on their cookie timestamp, meaning any new users move to the end of the FIFO queue.