Best practices for waiting rooms
Follow these best practices to avoid potential issues and improve the visitor experience.
Total active users
When specifying the Total active users in your configuration settings, set the value to
75% of your origin's traffic capacity.
When setting the waiting room Path in your configuration settings, pay attention to potential subpaths. Waiting rooms are enabled on all subpaths, meaning you might be sending more traffic to your waiting room than anticipated.
Additionally, if you have multiple waiting rooms, the waiting room with the most specific subpath takes precedence.
Update during active queueing
Waiting room template
If you want to provide your users with updated information or expectations when they are queueing, we recommend that you update your waiting room template. All changes will be visible to your users in close to real time.
When users are actively queueing, only make changes to your configuration settings when necessary. These changes may impact the estimated wait time shown to end users, which might lead to user confusion.