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Resolve "you cannot modify this subscription"

When attempting to cancel or modify a subscription, you may see the following error message:

  • "This subscription is scheduled to be cancelled at the end of the billing period. To make changes or purchase more, please click 'Cancel Downgrade' on the Subscriptions page."

Causes

  • You are attempting to cancel a subscription which you have already requested cancellation for
  • You are attempting to upgrade a subscription for which a cancellation is already scheduled

Solutions

If you intended to cancel a subscription, the cancellation is already scheduled. Your subscription ends at the close of the current billing period. Refer to the section below to find the exact date.

When will my subscription be cancelled?

After requesting cancellation, the subscriptions page shows the end date under "Ending On".

  1. Log into the Cloudflare dashboard ↗ and select your account.
  2. Go to Manage Account > Billing.
  3. Go to Subscriptions.
  4. Locate the Product you have cancelled
  5. Under the Service status column, the status should say ENDING ON with the date cancellation will take effect

If you previously cancelled the subscription and have changed your decision, you need to cancel the downgrade.

Can I receive a refund for my cancelled subscription?

No refund will be issued for a cancelled subscription - instead, your subscription will remain active until the end of the current billing period.

If you do not wish to pay for the coming billing period, then you should cancel your subscription no later than on the last day of the billing period. You can discover this date by visiting the Subscriptions page and checking the renew date, for example “RENEWS ON Aug 29, 2025”.

  1. Log into the Cloudflare dashboard ↗ and select your account.
  2. Go to Manage Account > Billing.
  3. Go to Subscriptions.
  4. Locate the Product you have cancelled
  5. Under the Service status column, the status should say RENEWS ON with the date of the next renewal

Can I stop the cancellation?

If the cancellation hasn’t taken effect yet, you can click Cancel Downgrade next to the appropriate subscription in the Billing > Subscriptions page.

  1. Log into the Cloudflare dashboard ↗ and select your account.
  2. Go to Manage Account > Billing.
  3. Go to Subscriptions.
  4. Locate the Product you have cancelled
  5. Under the Action column, click Cancel Downgrade