Update billing information

To avoid potential disruptions in your Cloudflare services, make sure your billing information is current and accurate.

If Cloudflare is unable to process your payment, review Troubleshooting failed payments.

Update payment methods

Note

You may receive the error message "Your account is limited to 2 payment methods, and you've reached that limit. Please remove an existing payment method before adding a new one." when trying to add additional methods.

If you are unable to add or edit a payment method, delete a payment method and try again.

1. In the Cloudflare dashboard, go to the Billing page.

   Go to Billing

2. Go to the Subscriptions page and open the Payment methods panel.

3. Select Add Payment Method to add a new method, or Edit next to an existing one.

4. Enter card details or select a supported wallet. Complete 3D Secure authentication if your card issuer requires it.

5. Confirm the billing address shown on the form. The address is saved with the payment method.

6. Select Save.

Supported payment methods

The Billing Profile supports:

• Cards (Visa, Mastercard, American Express, Discover, UnionPay)
• PayPal
• Apple Pay
• Google Pay
• Link
• Instant Bank Payments via Link (US-based self-serve accounts)

3D Secure authentication

Cards issued in regions where 3D Secure is required — for example, the EU under PSD2 or India under RBI — trigger an authentication step with the card issuer. Complete the challenge to save the card.

Delete a payment method

Before removing your payment method from file, you must cancel all Cloudflare paid services.

Warning

If you currently subscribe to any add-on services, Cloudflare must always have a payment method on file. If you need to remove a payment method, you must enter a new one to replace it.

You cannot delete a payment method if a payment fails or if there is an outstanding balance. Until Cloudflare processes payment, you can only add or edit your payment method.

1. In the Cloudflare dashboard, go to the Billing page.

   Go to Billing

2. Go to the Subscriptions page and open the Payment methods panel.

3. Select Delete next to the payment method you want to remove.

4. Select Confirm to finish.

Update your billing address

Two address fields exist on your account:

Field	Where it is used
Billing profile address	Appears as Bill to on every invoice. Used for tax calculation and sanctions screening.
Payment method billing address	Captured when you add a payment method. Used by the card issuer to authorize each charge. Does not appear on invoices.

Updating the billing profile address applies to invoices issued after the change. Past invoices keep the address that was on file when they were issued. Updating the billing profile address does not change the address stored on existing payment methods.

To update the billing profile address:

1. In the Cloudflare dashboard, go to the Billing page.

   Go to Billing

2. From Billing Address, select Edit and enter your information.

3. Review the suggested address in the pop-up window. If the information is correct, select Confirm.

To update the address stored on a specific payment method, edit that payment method from the Payment methods panel on the Subscriptions page. The address you enter is saved both with the payment method and with the card issuer.

If paying by PayPal, refer to PayPal's billing address documentation ↗.

Update billing email address

Your billing email address is particularly important if you have opted into email invoices.

1. In the Cloudflare dashboard, go to the Billing page.

   Go to Billing

2. Go to Invoices and documents.

3. From Billing email preference, select Change email address.

4. Enter and confirm your new email address, then select Save.

Add or change a Tax ID, VAT, or GST number

If you added a payment method but did not include a Tax ID, VAT or GST number, you can add or change the Tax ID, VAT or GST number associated with the payment method afterwards.

Note

You cannot apply a VAT or GST number to past invoices. Adding a VAT or GST number will only apply to future invoices issued in the account.

1. In the Cloudflare dashboard, go to the Billing page.

   Go to Billing

2. From Billing Address, select Edit.

3. In the VAT/GST field, enter your VAT or GST number.

4. Select Confirm.

Remove a Tax ID, VAT, or GST number

Note

You cannot remove a VAT or GST number from past invoices. Removing a VAT or GST number will only apply to future invoices issued in the account.

1. In the Cloudflare dashboard, go to the Billing page.

   Go to Billing

2. From Billing Address, select Edit.

3. In the VAT/GST field, delete the VAT or GST number.

4. Select Confirm.

Related resources

• Create billing profile — Set up your initial payment method
• Invoices — View and download invoices
• Sales tax — How tax is calculated based on your billing address