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Update billing information

To avoid potential disruptions in your Cloudflare services, make sure your billing information is current and accurate. It is also important to understand how Cloudflare plans and add-ons are priced.

If Cloudflare is unable to process your payment, review Troubleshooting failed payments.


Access payment methods

To access your current payment methods (primary and backup):

  1. Log in to the Cloudflare dashboard.

  2. Select Manage account > Billing.

  3. Select Payment Info.

Add or update payment methods

A primary payment method is required to process payment for Cloudflare products and services. We value your confidentiality and privacy - Cloudflare does not have access to your bank, credit card, pin, or PayPal account password details.

To add or update your primary payment method,

  1. Log in to the Cloudflare dashboard.

  2. On the left sidebar, select Manage account > Billing.

  3. Select Payment Info.

  4. If there is no payment method on file, the Payment Method dialog opens automatically. Otherwise, select Manage next to your current payment method and the Payment Method dialog opens.

  5. Enter the required information based on the payment options below:

    • If paying by credit card:

      • Enter all the information required under the Credit Card Details form.
      • To add your business information to your invoice, include your Company and VAT/GST Number, if applicable.
    • If paying by PayPal (will charge your credit card if you do not have enough funds in your Paypal account):

      • Select the Paypal logo on the upper right.
      • Follow the online instructions until PayPal returns you to Cloudflare Payment Method dialog where you can continue with your set-up.
      • Verify that your PayPal username now appears next to the PayPal logo.
      • Add your account contact information as well as Company and VAT/GST Number, if applicable.
  1. Review the payment method and contact information to ensure it is accurate.

  2. To finish, select Confirm.

Ensure your new payment method now appears in the Payment Method section.

Add a backup payment method

A backup payment method is used if the primary payment method fails. To add a backup payment method:

  1. Log in to the Cloudflare dashboard.

  2. On the left sidebar, select Manage account > Billing.

  3. Select Payment Info.

  4. In the Payment Method card, select Manage.

  5. In the Backup card, select Add to enter a backup payment method.

  6. Enter the required information based on your preferred payment method (credit card or PayPal) and select Confirm.

  7. If you would like to make the backup payment method the primary method, select Make primary payment method in the Backup card.

Delete your current payment method

Before removing your payment method from file, you must cancel all Cloudflare paid services.

To delete your current payment method:

  1. Log in to the Cloudflare dashboard.

  2. On the left sidebar, select Manage account > Billing.

  3. Select Payment Info.

  4. In the Payment Method card, select Manage.

  5. Next to your current payment method, select Delete.

  6. Select Confirm to finish.

Update your billing address

The billing address is associated with your payment method and is used to calculate your sales tax. If you need to update your billing address, you must also enter you payment method. The process for updating your billing address depends on the payment method.

If paying by credit card:

  1. Log in to the Cloudflare dashboard.

  2. On the left sidebar, select Manage account > Billing.

  3. Select Edit in the Billing Address card and input your information.

  4. Review the suggested address in the pop-up window. If the information is correct, select Confirm.

If paying by Paypal, refer to PayPal’s billing address documentation.