Escalation contacts

Area 1 has been renamed

Area 1 is now Email Security (formerly Area 1).

Whenever Email Security (formerly Area 1) finds an exceptional phishing threat or Email Service irregularity behavior (compromised email servers at a partner or vendor, wire fraud tactics, and more), we try to reach out to our customers.

There are four types of contacts available to configure, each with a priority type:

• SOC Contact: P1 priority.
• Triage Analyst: P2 priority.
• In-Depth Analyst: P3 priority.
• Executive Contact: P4 priority.

Email Security will start by reaching out to P1-level contacts. If they do not respond, we will then try reaching out to the other contacts down the list until we receive a reply from one of these groups.

You can enable these special notifications through an opt-in process:

1. Log in to the Email Security (formerly Area 1) dashboard ↗.
2. Go to Settings (the gear icon).
3. Go to Subscriptions > Escalation Contacts.
4. Select Add Contact.
5. Fill out the form.
6. Select Save.

Note

If you select Critical Service Events, the contact will be sent a text and/or an email message. They will need to select the link to confirm the subscriptions.