Error codes
When you validate a custom hostname, you might encounter the following error codes.
Error | Cause |
---|---|
Zone does not have a fallback origin set. | Fallback is not active. |
Fallback origin is in a status of initializing , pending_deployment , pending_deletion , or deleted . | Fallback is not active. |
Custom hostname does not CNAME to this zone. | Zone does not have apex proxying entitlement and custom hostname does not CNAME to zone. |
None of the A or AAAA records are owned by this account and the pre-generated ownership validation token was not found. | Account has apex proxying enabled but the custom hostname failed the hostname validation check on the A record. |
This account and the pre-generated ownership validation token was not found. | Hostname does not CNAME to zone or none of the A /AAAA records match reserved IPs for zone. |
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