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Challenge solve issues

Challenge loops

You may encounter a challenge loop where the challenge keeps reappearing without being solved. This can happen for several reasons:

  • Network issues: Poor or unstable network connections can prevent the challenge from being completed.
  • Browser configuration: Some browser settings or extensions may block the scripts needed to execute the challenge.
  • Unsupported browsers: Using a browser that is not supported by Turnstile.
  • JavaScript disabled: Turnstile relies on JavaScript to function properly.
  • Detection errors: If Turnstile suspects bot-like behavior, you may encounter repeated challenges for verification.

Most challenges are quick and should take only a few seconds to complete. If it takes longer, ensure your network is stable and follow the troubleshooting steps.

Troubleshooting

Follow the steps below to ensure that your environment is properly configured.

  1. Verify your browser compatibility.
    • Turnstile supports all major browsers, except Internet Explorer.
    • Ensure your browser is up to date. For more information, refer to our Supported browsers.
  2. Disable your browser extensions.
    • Some browser extensions, such as ad blockers or privacy tools, may block the scripts Turnstile needs to operate.
    • Temporarily disable all extensions and reload the page.
  3. Enable JavaScript.
    • Turnstile requires JavaScript to run. Ensure it is enabled in your browser settings. Refer to your browser's documentation for instructions on enabling JavaScript.
  4. Try Incognito or Private mode.
    • Use your browser's incognito or private mode to rule out issues caused by extensions or cached data.
  5. Test another browser or device.
    • Switch to a different browser or device to see if the issue is specific to your current setup.
  6. Avoid VPNs or proxies.
    • Some virtual private networks (VPN) or proxies may interfere with Turnstile by masking your real IP address or modifying request headers. Disable them temporarily to test.
  7. Switch to a different network.
    • Your current network may have restrictions causing Turnstile challenges to fail. Try switching to another network, such as a mobile hotspot.

If none of the above resolves your issue, contact the website administrator with the error code and Ray ID or submit a feedback report through the Turnstile widget by selecting Submit Feedback.