Troubleshooting

When updating your registrar with the Cloudflare secondary nameservers (nsXXXX.secondary.cloudflare.com), you get an error.

Note

The exact error message depends on the system. Some examples would be: Entity reference not found, Authorization error, Unable to create foreign nameserver.

Upon contacting your registrar, their services confirm that the Cloudflare nameservers cannot be added at this time.

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Root Cause

This issue may arise when one of our nameservers used for secondary setup are removed from the Verisign side.

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Solution

The Cloudflare engineering team needs to be engaged through Support to make sure the nameserver gets registered again manually at Verisign.

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