Risk score

Zero Trust risk scoring detects user activity and behaviors that could introduce risk to your organization’s systems and data. Risk scores add user and entity behavior analytics (UEBA) to the Zero Trust platform.

​​ User risk scoring

Cloudflare Zero Trust assigns a risk score of Low, Medium, or High based on detections of users’ activities, posture, and settings. A user’s score is equal to the highest-level risk behavior they trigger.

​​ View a user’s risk score

To view a user’s risk score in Zero Trust Open external link , go to Risk score > User risk scoring. Select a user’s name to view their instances of risk behaviors, if any. You can select an instance of a risk behavior to view the log associated with the detection.

Users that have had their risk score cleared will not appear in the table unless they trigger another risk behavior.

​​ Clear a user’s risk score

If required, you can reset risk scores for specific users. Once reset, users will not appear in the associated risk table until they trigger another risk behavior.

1. In Zero Trust Open external link , go to Risk score > User risk scoring.
2. Select the user you want to clear the risk score for.
3. In User risk overview, select Reset user risk.
4. Select Confirm.

​​ Send risk score to Okta

In addition to controls in Zero Trust, Okta users can send risk scores to Okta to apply SSO-level policies.

First, configure Zero Trust to send user risk scores to Okta.

1. Set up the Okta SSO integration.
2. In Zero Trust Open external link , go to Settings > Authentication.
3. In Login methods, locate your Okta integration and select Edit.
4. Turn on Send risk score to Okta.
5. Select Save.
6. Upon saving, Zero Trust will display the well-known URL for your organization. Copy the value.

Next, configure Okta to receive your risk scores.

1. On your Okta admin dashboard, go to Security > Device Integrations.
2. Go to Receive shared signals, then select Create stream.
3. Name your integration. In Set up integration with, choose Well-known URL.
4. In Well-known URL, enter the well-known URL value provided by Zero Trust.
5. Select Create.

For more information on configuring user risk score within Okta, refer to the Okta documentation Open external link .

While the Okta integration is turned on, Zero Trust will send any user risk score updates to Okta, including score increases and resets. Score update events will appear in your Access audit logs.

​​ Predefined risk behaviors

By default, all predefined behaviors are disabled. When a behavior is enabled, Zero Trust will continuously evaluate all users within the organization for the behavior. You can change the risk level for predefined behaviors if the default assignment does not suit your environment.

​​ Manage risk behaviors

To toggle risk behaviors, go to Risk score > Risk behaviors.

​​ Enable risk behaviors

When a specific behavior is enabled, Zero Trust will continuously monitor all users within the organization for any instances of that behavior.

If a user engages in an enabled risk behavior, their risk level is re-evaluated. Zero Trust will update their risk score to the highest value between the current risk level and the risk level of the behavior they triggered.

​​ Disable risk behaviors

When a risk behavior is disabled, monitoring for future activity will cease. Previously detected risk behaviors will remain in the logs and associated with a user.

​​ Change risk behavior risk levels

You can change the risk level for a behavior at any time.

1. In Zero Trust Open external link , go to Risk score > Risk behaviors.
2. Select the risk behavior you want to modify.
3. In the drop-down menu, choose your desired risk level.
4. Select Save.